At Moveease, we understand that flexibility is key when it comes to moving, and life’s plans can change unexpectedly. That’s why we have a transparent and customer-centric cancellation policy in place. If, for any reason, you need to cancel or reschedule your move, we provide a hassle-free process, ensuring that you have the flexibility you deserve. Does that mean that you should refrain from booking your removalist until 100% certain? Absolutely not! You always have some options with us:

If you book with us you can change the following:

• Vehicle size
• Addresses
• Start-Times
• Dates.

You can cancel outright. (Give us at least 24 hours ‘ notice and there will be no cancellation charge)

One very common reason for cancellation or changes in our bookings comes from settlement times. We are very aware that settlement times do not always make it easy when trying to book your removalist. At MoveEase we believe in communication and encourage you to reach out as soon as possible. 

Let us know about your settlement time issues and we can be flexible. If your settlement time or day does fall through, let us know and we’ll put you’re booking on hold or change it entirely for you. We work to make sure you do not miss out on the time and date that you need. We are here to work for YOU.

If things change, we can change your booking. We give you the opportunity to book in your move even if you aren’t sure of the details. This ensures you that you won’t miss out. Your booking with us is 100% confirmed unless YOU tell us differently. Flexibility is our speciality.