TERMS & CONDITIONS.

When hiring MoveEase, the following terms and conditions apply:

• Payment must be finalised with the removalist team on job completion. If the customer does not finalise the account on job completion, the overdue account will be referred to a debt collection agency, or law firm for collection. Any commissions, agency costs and legal costs incurred will be added to the amount outstanding and form part of the debt payable by the customer.

• Cash or Visa/Master/AMEX credit cards/debit cards are acceptable.

• Minimum 1-hour fee applies for last-minute cancellations.

• Toll charges will be applicable if Citylink or Eastlink is used & will be used only if advised by the customer.

• We don’t take responsibility for pre-existing damages. If your items are worth more than this, we advise you to take additional cover.

• If MoveEase accepts it is at fault for damage, repairs will be conducted by repairers appointed by MoveEase only or will offer a worth of compensation upon proper inspection & investigation.

• MoveEase will not be liable for any parking infringements. Please arrange a parking permit where necessary.

• Pot Plants, Glass and Glassware are not insured.

• MoveEase will not remove possession that has not been safely packed and ready to move.

• We are governed by WorkSafe and follow Organisational Health & Safety rules. If you have booked 2 men removal services and items are heavier than 2 men to lift, we may not move these items or additional charges for arranging a helping team will have to be borne by the customer.

• Cancelled bookings and/or misinformation – If our workers arrive at a booking and due to circumstances out of their control or we have been given the incorrect information in regards to the property and or the items being moved which creates a situation where the movers are unable to perform the move,1-hour minimum charge and the cost of the call out fee to cover costs will be applicable.

• Security Booking Deposit policy:

We would require booking deposit amount at the time of booking to secure your booking and moving slot to avoid over booking and to provide you with seamless service experience. However if you cancel your booking 24hrs before the move the amount will be refunded. If you cancel the booking with short notice (on the day of move), Booking deposit will not be refunded.

Service Agreement Terms & Conditions

The moving times given are approximate time as there can be delays due to circumstances out of our control. These can include but are not exclusive to increased traffic, bad and or/no parking access and morning moves requiring multiple loads which can cause significant delays for afternoon bookings. If customers require the cancellation of bookings due to any delays, we are happy to refund the deposit.
Minimum charges of 2 hours for 4t job, Minimum 3 hours for 8t & 10t job with additional 30mins callout fee are applicable.
Trucks must be parked at loading zone or on the road. However, if customer requires the trucks to be parked at Non-stop area, any parking infringements incurred are to be payable by the customer. Prepaid parking fine must be required from the customer if customer requires the truck park at non-stop area.
If customer asks the truck to be parked in the driveway, make sure the truck is fully parked in. If your driveway is not big/long enough and (the customer) require the truck parking with blocking full/part of footpath, parking arrangements to be done by customer.
Client must make sure children under 18 years old not to enter the working area.
It is the client’s responsibility to make sure there are no contrabands or other illegal goods.
Valuable goods such as cash, jewellery is not covered by insurance and must be carried by the customer.
Customer needs to do basic packing for small Electrical goods and appliances such as computer, speaker, and microwave to protect from vibration during moving.
Customer needs to pack skin care goods such as mattress, clothes etc. against normal moving dust.
Customer need to inform the company if pre-packing needed at the time of booking.
We want to inform you that we are unable to take responsibility for any dirty or foot marks that may occur on your carpet. Due to WorkSafe regulations, we are required to keep our shoes on while working on your premises. This means that during rainy days, it is possible that your floor or carpet may become dirty while we are moving items. We kindly ask that you take precautionary measures, such as using non-slip blankets, to protect your carpet or floor if you wish to avoid any potential damage. Else kindly allow our teams to use shoe covers or blankets as precautionary measures.
We would like to remind you that we cannot guarantee that your walls, especially stair walls, will be free from hand or glove marks. When moving furniture upstairs or downstairs, it is sometimes necessary to touch the wall to maintain balance. Therefore, we kindly request that you understand the nature of our work and take any necessary measures to protect your walls if you are concerned about their appearance.
MoveEase will not be responsible for the damages caused by the customer or people other than our removalists during the services.
After the job is finished, it is the client’s responsibility to double check and make sure that all their goods have been unloaded from truck. We are not responsible for any loss after truck leaves the client’s property.
Our insurance does not cover Fridges, TVs, Washing Machines or other electronic items where there has been no external damage caused by MoveEase.
Marble/concrete top table insurance cover – due to the nature and size of marble and/or concrete top dining tables the length of our insurance for these items only goes as far as if it is dropped by our movers. the reasoning behind this is as these items can crack from its own weight sometimes when being moved and when the top is separated from the base.
Our movers can assist with basic dismantle/assembly of items. Electronic items including washing machine, dryer and/or fridge for example need to be checked by customers before our movers leave as we do not supply plumbing/electrical services.
If a home is considered an unsafe and/or unsanitary work environment by our staff once they arrive we hold the right to cancel the booking due to Occupational Health and Safety laws. This will incur a 1 hour minimum charge including the call out fee and the loss of the deposit. Please note we are not reliable for any extra fees incurred if the booking is cancelled due to these circumstances or any conditions out of our control.
Due to any Pandemic or Epidemic rules and regulations within Victoria if our teams require immediate testing or has to follow any government rules and are unable to work, we hold the right to cancel the booking as this is out of our control and is required by law. The customer will receive a deposit refund and our sincerest apologies. Please note we are not reliable for any extra fees incurred if the booking is cancelled due to these circumstances or any conditions out of our control.

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Based in Tarniet, Melbourne VIC 3092

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Your Trusted partner in making your relocation experience smooth and stress-free. Nestled in the vibrant city of Melbourne, Australia, MoveEase is more than just a removalist company.